At Podcastle, our mission is to democratize access to broadcast storytelling through easy-to-use tools that are professional, yet fun. We are a creator-first company that enables podcasters and other creators to record, edit, and enhance their content with unmatched simplicity.
We’re still at the beginning of our journey, having officially launched our web platform in 2021, and are growing rapidly. As we continue to evolve, we are seeking a passionate and experienced Senior Manager, Customer Experience to lead and elevate our customer support, education, and engagement efforts.
As the Senior Manager, Customer Experience at Podcastle, you will play a pivotal role in ensuring our users' satisfaction and success. You will oversee our Customer Support team, develop a thriving user community, and create educational resources to empower our users.
Reporting to the Head of Marketing, you will have the opportunity to shape the future of our customer experience function, manage a small team initially, and contribute to the ongoing success of our business by earning our users’ love.